‘Client’ refers to anyone receiving coaching or consultancy services from POSITIVELY YOU.
POSITIVELY YOU is committed to maintaining and promoting excellence in coaching practice and in so doing adheres to the essential elements of ethical, competent and effective practice as set out in the Association for Coaching (AC) Code of Ethics and Good Practice.
POSITIVELY YOU commits to:
- its coaches and associates being fit and healthy enough to practice as coaches, and if not, to offer Clients alternative support in a timely manner.
- aligning our experience with the needs of our Clients. If we believe that our Client might be better or additionally supported by others such as Counsellors, Psychotherapists, GP, ,Clinical consultant, Functional specialists e.g. Accountants or similar specialist specialist services, we commit to advising our clients accordingly.
- ensuring our Clients know of and fully understand, before and at their first session, the nature of and terms and conditions of any coaching contract, including anticipated number of sessions, cost per session or programme cost and frequency.
- basing claims to our Clients on honest, accurate and consistent information.
- having a relevant Criminal Records Bureau (CRB) check before coaching begins, if coaching with children, and if appropriate, where our Client is a child, with the Client’s consent and permission, make arrangements with their sponsors to ensure a level of confidentiality that is in the best interests of that child while working within current legislation.
- being open about the methods and tools used before a contract agreement is signed and from then on during the coaching process.
- being sensitive to issues of culture, religion, gender, sexuality, disability, race and all other aspects of diversity.
- respecting the Client’s right to terminate the coaching at any point during the coaching process.
- maintaining appropriate records of work with our Clients, ensuring that these are accurate and appropriately protected from disclosure to third parties. respecting rights under relevant and current legislation, such as The Data Protection Act.
- monitoring the quality of our work through feedback from Clients and other appropriate professionals.
- seeking consultative support, from qualified and experienced coaching supervisors when needed.
- completing at least 30 hours annually of Continuing Professional Development (CPD) in the theory and practice of coaching.
- taking necessary measures to remain informed of any statutory or legal requirements that may affect our work as coaches, practitioners and consultants, and to comply with them fully.
- considering any relationships that we may have with other clients and sponsoring organisations that may impact upon a client. Any such relationships should be made known to those parties involved and agreement reached as to whether to continue with the coaching.
- acting in a manner that does not bring the profession of coaching into disrepute